Raging Sanity Consultants - Cloud Rainmaker Blog #Salesforce

Free-remote-working-software-offered-to-help-us-in-our-crisis!

Fri, 20 Mar 2020 14:08:23 -0700

Here are some great software companies that have stepped up!

In the wake of this crisis, I Just wanted to get the word out about some remote working tools that might be of use to your organization or others you care about.

1. If you are a small business using Zoho, and in need, you may qualify for a temporary waiver of software fees: https://www.zoho.com/esap/

2. If you need tools to start working remotely, Zoho has stepped up with some helpful remote application offerings for free till July 1st: https://lnkd.in/gBtyezj

3. If you are, or know of educators, healthcare providers, or non-profits, RingCentral is offering their Office Plan free of charge: https://lnkd.in/g5jNcRD

4. Salesforce is offering free access to their Health Cloud applications for qualified emergency response teams, call centers and care management teams for health systems affected by coronavirus: https://lnkd.in/gcU7SAC

Please check the links. If you have further questions, feel free to contact me at 888-509-0367 or rich@ragingsanity.com

After checking the links, email me if you have quesitons

Is OHANA just a Salesforce.com gimmick? - This veteran's surprising interaction with a sales rep on Veterans Day

Wed, 13 Nov 2019 10:44:43 -0700

A Simple Veterans Day Story About Kindness

This world can make us jaded. This is particularly the case for veterans like myself who in their service have dealt with scary times, had to endure disability, seen the darker side of humanity, and deal with a soul crushing bureaucracy thinly veiled by motivational platitudes. This is why many of us veterans seem to posses slightly cynical attitudes towards large organizations and motivational buzz-words. This is why my encounter with a sale rep at Salesforce on Veterans day was so surprising... and refreshing

I've been helping the non-profit Operation Enduring Gratitude with their Salesforce implementation and needed pricing on one of the Salesforce products. The sales rep, working on veterans day while others were enjoying a day off, called to give me the information I needed. During our conversation, he explained that he just got off a difficult call with an abusive customer. I don't know about you, but I find it challenging to keep a good attitude after such situations. But not this rep. He was wonderfully cordial and helpful. Then as we chatted further about Veterans Day and the friends and family members of his that were veterans, he asked me something incredibly thoughtful and heart-warming.

"What does Veterans Day mean to you?" he asked. I was taken aback. I've never been asked that question. While rambling out a less than coherent and lengthy response, the question was making me think about Veterans Day, and veterans and their needs perhaps more than I had ever thought before. It made me think of those that sacrificed much more than myself, only mildly disabled from my service.

It brought to mind a friend that I had served with in the First Gulf War who made it back like myself. But the day I got back to my base, I picked up the base paper and saw his name as one of those killed in a recent helicopter crash. For many of us, this day is a day to enjoy ourselves, to rest ourselves, thinking mostly of ourselves. It was a reminder of how important it is to think about others, their difficulties, their sacrifices, and that of their families. My friend had two small children who were since fatherless. We should remember that on Veterans Day we should also be remembering the families of veterans, because they sacrifice too.

But my main point in writing this is to call out and offer a salute to Miles Robertson of Salesforce for taking the time to hear the story of this old veteran when he was probably feeling deflated from his previous call. And to salute Salesforce for hiring such a rep and creating a culture that fosters such attitudes.

If you are ever exposed to the Salesforce community, you will hear this term Ohana used quite often. My experience with Miles Robertson that day demonstrates that it's not just the typical marketing buzz-word employed by so many large organizations. but an example of an aspect of corporate culture done right. And it made this former Marine, perhaps a bit less cynical..

Call to learn more about Salesforce

Sendōgo (SendOutCards) Now Integrates with Salesforce

Fri, 16 Aug 2019 12:34:23 -0700

And Here's a Great Way to Really Impress Your Recipients

Imagine my surprise when I received a hand written card, the front of which was a photo of some of my barracks-mates from the Marines involved in some serious dress-code violations. I spend several minutes really thinking about this cool service. Apparently, what my friend Preston Mayon did was find a public image I had posted in socials some time ago, and then used that as the card cover. What a powerful idea (Just make sure it's a good memory they shared that you are re-sharing with them).

If you use or have thought of using SendOutCards, know that they have created an application integrations company called Sendōgo. Sendōgo now integrates with Salesforce and Zapier with more integrations on the way. To find out more, just click the button below for a PDF that will explain more and let you know how to get in touch with my friend Preston.

Find Out More

Cool Handwritten Style Cards of SimplyNoted.com Now Integrates with Salesforce via Zapier!

Thu, 08 Aug 2019 12:45:36 -0700

Handwritten Envelopes Get Opened! Now Send The From Salesforce.com via Zapier!

Ideally, we'd love to send a handwritten note to all of our clients and prospects. They deserve such attention. What if you could send any number of custom cards and envelopes even on your busiest days? That's what SimplyNoted.com does for you. Essentially, it uses automation to create handwritten styled cards and envelopes. There are a variety of writing styles to choose from, and I think you can even have your own style scanned into their system. And we all know that Handwritten envelopes have a higher open rate.

This technology has been around for decades. But Rick Elmore, the founder of Simply Noted, had the vision and invested the time an money to improve the automation and bring it to scale. I've met Rick. He's a straight shooter and a really bright guy (in spite of banging his head against things for a while in professional football).

The Cool news is that now SimplyNoted.com integrates with Salesforce via Zapier (Here's the actual place to set this up). That means that you can essentially send a custom handwritten card to a client right from Salesforce. Want to automate even that step? That can be done with automation tools like workflows in Salesforce (probably - I've not yet tried it myself). Imaging creating a process so that every client or prospect that enters a particular stage automatically gets a handwritten card from you. It's stuff like that that makes me love this business.

Here's a little video down below of the system in action. Now imagine it to scale sending love to your clients and prospects!

Click on the Button below to visit SimplyNoted.com to learn more!

I Want to Learn More

Great board meeting with Operation Enduring Gratitude

Fri, 26 Jul 2019 13:26:48 -0700

Raging Sanity Consultants invited to present updates on the Salesforce Project for Operation Enduring Gratitude

What a great team over there at Operation Enduring Gratitude. It's exciting to see how the organization and their vision for serving veterans in need is growing. I expect big things from this team in the months ahead, and more veterans in need will will have better and safer homes as a result. Yours truly was just there to give an update on the Salesforce Project. We've been matched with a great volunteer from Salesforce who knows the Non Profit Success Pack well. I and the Salesforce team working with OEG have also been boning up on the unique features of the NPSP package.

The NPSP package for Non Profits is a really powerful set of tools for managing fundraising, events, and volunteers. Approved 501(c)(3) organizations can also receive 10 user licenses of Salesforce with the NPSP package pre-installed for free! It really is a very generous way that Salesforce helps those who are trying to make the world a better place.

I also want to express appreciation to the volunteer team, which I expect will get some new task soon. Coco Fuchiki, Thomas Karga, Mario Polanco, and Wendy Wickwire have been and will be great assets. Now with the addition of an NPSP expert from Salesforce who will help with setting up a foundational schema for Operation Enduring Gratitude's Salesforce System, we will be ready to help boost their mission to serve veterans in need.

A Needy Veteran Gets A New Home!

Fri, 05 Jul 2019 15:13:44 -0700

Raging Sanity is honored to partner with Operation Enduring Gratitude to help veterans in need.

This rough video shows the moment that Krista is given the keys to her new home. She was about to be homeless until Operation Enduring Gratitude took the lead in organizing with other great companies, organizations and ministries to help Krista out. Also, by moving to Arizona, Krista is able to help her brother while he is fighting cancer. When the mobile home park saw what was happening, they stepped up and offered to sell the mobile home being remodeled by teams connected to Operation Enduring Gratitude for only $1

Raging Sanity Consultants is honored to be a part of the Operation Enduring Gratitude team. We manage design and manage their website as well as their Salesforce system donated to them by Salesforce.com . I also went out there one Saturday to lend a hand on the project so I could see first hand what they do. There were many other great agencies such as Mesa PD, Mesa Fire, and Archangels among others that provided manpower, resources, free furniture, and funds to make this a July 4th Krista would never forget.

If you know of an Arizona veteran in need, contact Operation Enduring Gratitude to find out how they might be able to help.

Many 501(c)(3) organizations don't know that Salesforce make a special Non-profit version of their Sales and Service platform available for free for the first 10 licenses and at a drastically reduced rate after that. If you would like to learn more, contact us at Raging Sanity Consultants. I've got a heart for those that have a heart to serve others.

Learn More about Salesforce for Non-Profits