The Zendesk platform is a flexible and powerful solution for businesses of any size.
The simple to use solution for managing your customer support tickets. Your customers will enjoy a personalized, timely experience. Your agents will be more organized and efficient because all your support functions are in one place. Zendesk Support provides for automatic ticket escalation, customizable workflows, and a variety of app integrations as well. Zendesk Insights allows you to monitor and measure the effectiveness of your support organization enabling continuous improvement and happier customers.
An intelligent knowledge base that leverages your institutional knowledge to give your customers a great self-service experience and empower your agents to find solutions faster. Use Zendesk Guide to create online communities, customer portals or help centers. AI bots can send likely solutions to customers while they wait in the queue, while content scoring ensures that the most useful solutions rise to the top.
Live chat can increase your web conversion rates by 29% according to Forrester! Communicate with your customers instantly whether they are on the web or using a mobile device to give them a helpful, personal experience that isn’t pushy. Initial messages can be target and trigger based, so your agents can remind them of that abandoned shopping cart, or help them finalize their purchase. Zendesk Chat also support file-sharing so agents can provide customers with exactly the document or screenshot that will solve the customer’s issue.
Engage your customers on popular messaging apps like Twitter, Facebook, Line and Apple Business Chat beta right from within Zendesk Chat. The new generation of customers expect an ‘always on’ messaging relationships even after hours and Zendesk is staying ahead of that curve. Efficiency boosting chat bots are combined with your human agents to provide customers an unparalleled, opt-in, personalized service experience.
Analytics that provide you with a top to bottom insights into your customers’ experience with your company. Understanding your customers and their needs is the most important first step for keeping hard won customers coming back for more, and finding new customers via referrals. Having an instant view of your support operations ensures that you can adapt so that your agents are efficient and satisfied in their work. You are also able to quickly spot unhappy customers so that you can rescue them quickly.